We are recruiting a researcher for a period of two years to perform research on service science in an interdisciplinary collaboration funded by the CTIT strategic research orientation on Applied Science of Service for Information Society Technology (ASSIST http://www.ctit.utwente.nl/research/sro/assist/). Service science is "...a multidisciplinary field that seeks to bring together knowledge from diverse areas to improve the service industry's operations, performance, and innovation. In essence, it represents a melding of technology with an understanding of business processes and organizations" (Paulson, 2006: 18). For CTIT (with 400 researchers the largest academic IT related research center in Europe) the technology mentioned here is information technology and telematics, and the business understanding is mainly provided from the disciplines of business and industrial engineering.
Different types of services can be identified, like digital entertainment (e.g. music and games), software services (like SOA-based applications), information services (like e-consulting), and intermediated physical services (like e-health applications). In all these cases, service provisioning is realized by intermediaries. In the proposed research programme we will investigate intermediation architectures that support the alignment of business-level functional and quality properties and IT-level functional and quality properties. This includes an understanding of relevant aspects at each of the levels, the relationship between these two levels, and issues regarding support for dynamic evolution of alignment.
Job description
The postdoc will support us in the development of project proposals, organization of events, and development of new course material in service science. More in particular the postdoc will perform the following tasks: 1. Writing a fully worked out Ph.D. proposals that can be submitted to national funding bodies.
2. Organizing two conferences on this topic, one for the academia and one for the industry.
3. Developing two new courses on service science for Business Science and Computer Science students.
4. Setting up a national and European consortium of professionals and academics in this field.
5. Writing two high quality academic publications.
The work will be done under CTIT/ASSIST coordination and as part of a collaboration between the Software Engineering and Information Systems chairs within the Computer Science department, and the Information Systems & Change Management department.
Requested qualifications
A Ph.D. degree in the area of computer science, information systems, management information systems, business administration, management, industrial engineering & management or organizational engineering and related fields, with experience in bridging the ICT and business domains. The candidate should preferably have some past performance in service sciences with some publications in relevant academic journals. Practitioners with a Ph.D. degree and specific interests in re-entering the academia are also invited to apply.
For further information please contact:
Luís Ferreira Pires, Software Engineering chair, Faculty of Electrical Engineering, Mathematics and Computer Science, l.ferreirapires@ewi.utwente.nl; Marten van Sinderen, Information System chair, Faculty of Electrical Engineering, Mathematics and Computer Science, m.j.vansinderen@ewi.utwente.nl; or Fons Wijnhoven, dept of ISCM, school of Management and Governance, a.b.j.m.wijnhoven@utwente.nl.